Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.
Boston Dynamics is undergoing significant global expansion with the widespread adoption of our cutting-edge robots. We are seeking a highly analytical, strategic, and proactive Global Services and Support - Strategic Delivery Manager. This pivotal role will be responsible for owning the end-to-end strategic planning and execution of our service inventory strategies, ensuring that the right products, parts, and tooling are precisely where they need to be, precisely when they're needed, to support our rapidly growing global field service operations.
To thrive in this role, we are looking for a strategic analytical thinker who can translate complex data into actionable plans, build strong relationships, and continuously optimize processes to ensure robots are always up and running, wherever they are in the world.
Responsibilities:
- Develop and implement sophisticated methodologies for forecasting service part demand based on historical data, robot installation growth, product lifecycle, failure rates, preventative maintenance schedules, and new product introductions.
- Collaborate closely with Product Management, Supply Chain, and Field Service leadership to gather intelligence and refine demand forecasts.
- Coordinate with Supply Chain and Manufacturing to ensure that forecasted demand numbers are being met.
- Develop reporting and tracking for all service forecasts, field part consumptions, and inventory receipts
- Design, implement, and manage a robust global service inventory strategy, including defining optimal stock levels for regional warehouses, service depots, and field service vans to maximize part availability and meet service level agreements (SLAs) worldwide.
- Collaborate with Supply Chain and Procurement to ensure a seamless flow of parts from suppliers to service inventory locations.
- Proactively identify and mitigate supply chain risks that could impact service delivery.
- Establish and continuously refine standard operating procedures (SOPs) for all aspects of service demand planning, inventory management, logistics, and reverse logistics (RMA).
- Define, track, and report on key performance indicators (KPIs) related to service parts availability, inventory accuracy, logistics costs, and delivery lead times.
- Accountable for internal and external reporting of KPIs and SLAs, and works closely with the Customer Success Manager and Program Management on strategies for continuous improvement of tools and processes for service delivery.
Desired Skills & Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related technical field.
- Minimum of 8+ years of progressive experience in supply chain management, logistics, or service parts planning, with at least 1-2 years in a strategic or leadership role.
- Demonstrated experience in a global organization, managing complex international logistics and customs processes.
- Proven expertise in demand planning methodologies, inventory optimization techniques, and warehouse management principles.
- Strong proficiency with ERP systems (e.g., SAP, Salesforce, Rootstock) and dedicated supply chain planning software.
- Excellent analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions.
- Advanced Excel skills; experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
- Strong project management skills with the ability to lead and execute complex initiatives.
- Exceptional communication (written and verbal), negotiation, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience in the robotics, automation, or high-tech manufacturing industries is highly desirable.
- Ability to travel internationally as required 10%