Support Technologist III 2025-00937

• Troubleshoot, diagnose, and resolve difficult problems related to personal computer hardware and software, to include desktops, printers, servers, mobile devices, and standard and unique software.  Understand the agency and operations to provide timely, effective, and efficient support.  Expertise on agency specific software and hardware requirements.
• Configures, implements, maintains systems, and performs specific duties specific to operations of the Technology Support Center in serving State customers.
• Manage directory services for assigned agencies to include user account creation, modifications, and policy.  Works with agency staff to determine data access requirements for agency personnel.
• Conducts special projects as assigned, like TRP; leads projects for small agencies to include migrations, equipment replacements, desktop, or server upgrades.  Works with the team to establish assignments and procedures.
• Works with agency staff to determine IT requirements, provides quotes for required equipment and software.  Tests and deploys newly acquired equipment or software.
• Refers an issue to the next level when problems occur which are beyond the skills of the technician and tracks the problem until it has been resolved.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.  Accurately documents instances of hardware failure, repair, installation, and removal.

PREFERENCES: 


Preference may be given to those with experience in troubleshooting and supporting Operating Systems, PC hardware, and Peripherals within the past 5 years.
Preference may be given to those with experience in providing excellent customer service, team collaboration, team building, and time management skills.
Preference may be given to those with entry-level experience in languages like PowerShell & Batch scripting or the administration of common tasks on endpoints.
Preference may be given to those with experience in technology lifecycle refreshes and inventory management.
Preference may be given to those with experience in TCP/IP and troubleshooting connection issues with network-attached devices such as IP phones and computers within the past 5 years.
Preference may be given to those with experience managing, deploying, and updating network-attached printers within the past 5 years.


KNOWLEDGE:

• Thorough knowledge and understanding of desktop operating systems. 
• Ability to accurately troubleshoot and resolve network and desktop operating systems.
• Knowledge of Active Directory, with emphasis on permissions and file security.
• Knowledge of IP protocol, addressing schemes, and directory services.
• Knowledge of tools, standards, methods, best practices, and industry trends in enterprise-wide workstation imaging and automated deployment.
• Knowledge of using computer technologies to enhance departmental efficiencies and to better reach agency business goals.
• Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, and stay current on current and emerging technologies.

PHYSICAL WORKING CONDITIONS:

 

• May work evenings or weekends to meet deadlines or solve problems.
• Occasional travel to different locations within the State to assist other technicians.
• Must be able to lift up to 50 lbs. 

• FLSA: Non-Exempt 
• Successful candidate must complete a background check. 
• WDOC has a strict dress code policy to includes standards for facial hair, body art, and piercings/gauges. All applicants must meet the standards of this dress code to be considered for employment.

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.