Solutions Engineer

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.  Learn more about us at https://www.charterts.com

This position here at CTS is one of our most challenging technical roles. This position has the unique opportunity to handle high-level engineering issues, lead discussions for new facility build-outs, and be a technical leader here at CTS. These different responsibilities will require an individual to be well-versed with tracking details and seeing the "big" technical picture. While we are realistic that there will be areas of expertise that someone may not be familiar with, we do expect potential candidates to handle the majority of the responsibilities and will offer training and guidance when necessary. This role is especially for someone who has mostly been a jack of all trades. We are specially interested in an individual with cloud migration scoping.

RESPONSIBILITIES

• Develop technical scope of work and proposals for L3 solutions at the direction of Client Management and Sales. 
• Provide guidance, quality control and approval of proposals developed by Client Management and Sales 
• Act as Project Engineer/Manager for New Office/School Design Project. 
• Complete regular maintenance of Product Catalog and Solution Catalog (Tab Templates) at the direction of the Deputy Director of Solutions and Chief Strategy Officer. 
• Act as Subject Matter Expert at CTS for specific technologies/solutions and assist other Strategic Advisors and Client Managers with clients’ requests/questions. 
• Work with the Product Innovation Team to develop new client-facing solutions. 
• Execute strategic consulting engagements such as Prospect Assessments and Dedicated Strategic Advisory Services (CIO as a Service). 
• Develop expertise in client-specific industries and provide guidance on best practices with regards to applications and associated systems/workflows. 
• Occasionally participate in discussions with Prospects as a resource to Sales Team. 

QUALIFICATIONS | SKILLS 

• 10+ Years of technology services experience, ideally in a strategic role such as IT Director or as a vCIO or Pre-Sales Engineer at an MSP. 
• Experience implementing and/or architecting network infrastructure such as Switches, Wireless, Firewalls, and WAN Connectivity. 
• Experience implementing and/or architecting server/cloud infrastructure such as VMware, Windows Servers, Azure, Microsoft 365, and Google Workspace. 
• Experience developing OPEX and CAPEX budgets. 
• Project Management Certifications (CAPM, PMP) are a plus! 
• Strong written and oral communication skills. 
• Ability to occasionally manage multiple projects with competing deadlines and associated teams. 
• Ability to handle multiple tasks with a clear sense of ownership and priority. 
• Strong Microsoft Office or Google Apps skills, especially Excel / Sheets. 
• Self-motivated, able to move and adapt to rapidly changing priorities & client needs. 

HOURS AND LOCATION

The hours for this position are typically 9 AM to 5:30 PM EST, with some occasional after-hours work based on client requests. Local travel throughout NYC (5 boroughs) and occasional regional travel is expected. It is acceptable to work from home when not at client locations.

COMPENSATION

The annual salary range for this role is $80,000 to $135,000.

BENEFITS

• Competitive compensation
• Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Retirement Plan (401(k)) with company match
• Commuter Benefits
• Short-Term Disability Insurance fully paid by the company
• Long-Term Disability Insurance fully paid by the company
• Life and AD&D Insurance, with optional Supplemental Life Insurance
• Paid Time Off, including Paid Parental Leave
• 10 Holidays
• 2 Floating Holidays

* Please note that the availability and specifics of benefits may vary depending on your country of residence.

THE HIRING PROCESS

We will try to make it as fast as possible! :-) We use Greenhouse to help us schedule the meetings so emails will come from jobs@charterts.com.

Once you are successfully approved on one step, you will be moved to the following one.

[*] Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us!

1. Application review
2. First interview with our team, in a 30 minutes phone call
3. Interview with the Hiring Manager, from 30 to 45 minutes online video call
4. [*] Case Study or a Technical Exercise to be presented to our team in a Panel Interview (with 2 or more of our team members), usually for 1 hour
5. [*] Team Interview, a conversation with future colleagues, from 45 minutes to 1 hour
6. [*] Executive Interview with one of our Leaders, from 30 to 45 minutes
7. An offer is extended
8. Welcome to CTS!! \o/

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).