Senior DevOps Engineer

It’s an exciting time to be part of Asurion’s Back Office Technology organization. Asurion is at the forefront of the industry in the scale and innovation that we bring to Microsoft ERP Platform, D365 Finance & Operations, and as a DevOps Engineer, you could play a vital role in the evolution of modern cloud ERP.

We are seeking a tenacious technologist to join our team as a DevOps Engineer providing application support engineering functions such as; designing, creating, and actioning monitoring to ensure business process health, creating self-healing and Robotic Process Automation to reduce manual efforts, collaborating with development and project teams to proactively support new features, and play a critical role in deploying changes into our global production environments. We are looking for candidates who exude our “make it easy for me” customer experience principle working with our business users to address their application support needs. An acumen for troubleshooting is required to ensure success in diving into issues quickly and effectively to minimize any service disruptions to our business.  

We are always looking for technical minds that crave being on the cutting-edge empowering business at scale and want to be a part of our Cloud ERP excellence journey.

Who’s a great match for us?

• Ability to quickly learn new technologies
• Strong problem-solving skills
• Consciousness and methodical in executing high sensitivity tasks
• Ability and desire to innovate and improve tools/processes
• Share learnings with teammates
• Understanding of version control and build and deploy pipeline concepts
• 3+ years of experience with MS Dynamics platform
• Basic Windows server administration
• Experience with Azure DevOps/GitHub actions/ CI/CD experience
• Basic programming/scripting skills such as C#, PowerShell, or Python
• Proficient with basic database querying skills (MS SQL and/or T SQL)
• Experience with gen AI/ AI agents
• 3+ years of experience working in an enterprise technology function
• Bachelor's degree in Computer Science or equivalent STEM background

Here’s what you’ll bring to the team:

• Guardians of all global applications ongoing availability and stability
• Resolves issues escalated from users of Microsoft Dynamics 365
• Diagnose and resolve technical issues identified by monitoring/alerting
• Drive root cause analysis for critical system disruption
• Analyze, identify, document, and deploy application monitoring requirements
• Collaborate with development and delivery organization to develop proactive support strategies to new features and business processes
• Analyze existing and new solutions/approaches to identify opportunities to improve performance, reliability, and availability
• Must be available to work extended hours as necessary
• Effectively work through undocumented processes to resolve issues
• Develops tools/processes to speed up incident resolution
• Performs complex environment changes with accuracy
• Maintain global view and an active participating role in all portfolio and operational activities
• Active participation in portfolio delivery model including all changes and releases
• On-call coverage/Rotation

Who we are:
Asurion helps people do more with their technology and stay connected. As the global leader of connected life services, we provide over 340 million consumers around the world with simple, helpful advice to get the most from their technology, support to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. When a customer’s technology is confusing, doesn’t work, or is broken, Asurion’s 17,000 employees are focused on solving the problem – operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology