Senior DevOps Consultant with German

What awaits you 

• Create setups for our markets on Genesys Cloud by using internal add-ons. 
• Deep understanding of its various components, reporting and data handling 
• Knowledge of APIs 
• Depp understanding in call flows (including advances flows) 
• Good Understanding and configuring of Workforce Management, Quality Manager and Companies 
• Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections 
• Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line) 
• Interact with central and local departments and the vendor 
• Request, Problem and Change Management 
• Escalation management skills and working on improvements 
• Alignment with the product owner 
• Ability to adjust to dynamic project requirements 
• Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira) 

What should you bring along  

• Bachelor's degree in Computer Science, Software Engineering, or a related field 
• Minimum 3-5 years of experience in a similar role
• Ideally some certification for: Genesys Cloud CX Professional, Architect, Workforce Management, Scripting, Quality and Outbound 
• Ideally some certification for: Salesforce and MS Dynamics and knowledge of Service Now and how to connect the systems
• Rest-APIs (including MS SQL and C#) and CRM System API knowledge 
• Fast learner with an ability to dive deeply into technical topics and solve them 
• Ability to explain highly technical solutions in “normal” language to customers 
• Good documentation skills 
• Able to work under high pressure 
• Collaborative and social team player 
• Experience in working in an Agile environment using Jira, confluence and additional tools 
• Ability to work in a dynamic international environment with team members in multiple countries and customers around the world 
• Good understanding of data protection and cloud security topics 
• Excellent English verbal and written skills 
• German: Able to understand written and spoken communication