Order Management Specialist II

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

The Role

Our Order Management Specialist is a key player to the service we provide our customers. As an Order Management Specialist, you will ensure customer orders are processed in an efficient and timely manner, in compliance with company requirements and quality expectations, and help ensure excellent customer transaction experience. While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary. This position is a prime opportunity for someone looking to launch their career with an industry leader or an experienced OM professional.

Your day-to-day:

• Review contracts and order paperwork for completeness and accuracy Work with the Deals Desk, Sales Coordinators, or Sales Representatives, or others to obtain necessary documentation required for each order
• Track deals through document revisions and delivery of products
• Accurately enter deal information into Salesforce.com and D365 for order processing, invoicing and commissions/forecasting purposes
• Process orders to meet and exceed expectations in alignment with high quality output
• Proactively communicate issues back to management and follow order management processes Support internal audit and SOX controls
• Participate in cross-functional projects that will help scale the business
• Contribute to additional Order Management activities as assigned

What you bring to the team

• Prior experience with Order Entry, Sales Operations or Deals Desk is preferred
• Well-organized; able to effectively handle multiple tasks and prioritize ERP (D365, SAP, or Oracle) and Salesforce.com experience preferred
• Ability to communicate effectively with a strong sense of teamwork
• Ability to work in a high-pressure environment with extended hours & weekends required during end of quarter
• Self-motivated with a knack for being meticulous / detail oriented
• Ability to work with a diverse team and influence/drive change across functions
• Solid MS Office and Computer Skills

#LI-AN2

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 30.54 - 41.99 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 24.19 - 33.26 USD

All other cities and states excluding those listed above:

Base Pay Range: 22.58 - 31.04 USD