Onboarding coordinator

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

The role of the onboarding co-Ordinator is to ensure orders are validated and submitted to the delivery teams within SlA. The co-Ordinator will need a keen eye for detail along with the ability to open lines of communication with various departments around the business.

The onboarding co-ordinator will ensure that the delivery teams have everything they require to deliver the service. If this isn’t provided to them first time, it’s the onboarding agents duty to obtain this form the sales teams.

The onboarding co-ordinator must have excellent communication skills both verbally and written.

Duties will include but not limited to the following

• To ensure all validation steps are followed and completed accurately
• To complete any bespoke requests
• Ensure all details provided to the delivery teams are accurate and up to date
• To work along side sales and PMO to ensure a smooth delivery
• Creating orders on bespoke systems
• Attending meetings where needed to ensure projects are validated correctly with a right first-time mentality
• To ensure all orders are validated correctly within the agreed SLA
• Any other Ad-hoc duties

The ideal candidate

• Have a reasonable understanding of the communication industry and its products
• Keen eye for detail
• Confidence to escalate where needed
• Excellent communication skills both written and verbal
• Experience in Microsoft applications
• Ability to manage your own workload in a fast-paced environment

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team at [email protected] for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.