Managed IT Services Technician

IT Connect is a trusted technology solutions provider serving businesses throughout Vancouver and the Lower Mainland. We specialize in Managed IT Services, Co-Managed IT Services, Cybersecurity, Cloud Migration, Microsoft 365 Solutions, Network Infrastructure, IT Consulting, Structured Cabling, Backup & Disaster Recovery, and Professional Web Development.

Our mission is to help organizations leverage technology to improve efficiency, strengthen security, reduce downtime, and support long-term business growth. We partner with small and medium-sized businesses across multiple industries, providing enterprise-level technology solutions with personalized service and local support.

As our client base continues to grow, we are seeking a highly motivated and experienced IT Support Specialist to join our team and help deliver exceptional technical services to our clients.

Position Overview

The Senior IT Support Specialist will play a critical role in supporting and managing client technology environments. This position requires a strong technical background, excellent troubleshooting skills, and the ability to work directly with business clients.

You will be responsible for maintaining IT infrastructure, supporting cloud environments, implementing cybersecurity best practices, troubleshooting technical issues, and assisting with strategic technology projects. The ideal candidate is proactive, customer-focused, and passionate about technology.

This role offers exposure to modern IT environments, including Microsoft Azure, Microsoft 365, cybersecurity platforms, virtualization technologies, enterprise networking solutions, and cloud infrastructure.

Key Responsibilities

Technical Support & Service Delivery

• Provide remote and on-site technical support for business clients.
• Diagnose and resolve hardware, software, networking, and cloud-related issues.
• Manage support tickets and ensure timely issue resolution.
• Deliver exceptional customer service and maintain strong client relationships.
• Perform system health checks and preventative maintenance.

Microsoft 365 & Cloud Administration

• Manage Microsoft 365 environments including:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive
  • Microsoft Intune
• Support Microsoft Azure cloud services and virtual machines.
• Assist clients with cloud migrations and cloud optimization projects.
• Manage user accounts, permissions, and security policies.

Network & Infrastructure Management

• Configure and maintain:
  • Routers
  • Switches
  • Firewalls
  • Wireless Networks
  • VPN Solutions
• Troubleshoot network performance issues.
• Support Windows Server environments.
• Manage Active Directory and Group Policy.
• Maintain virtualization platforms such as Hyper-V and VMware.

Cybersecurity Responsibilities

• Monitor and maintain endpoint security solutions.
• Implement cybersecurity best practices.
• Conduct vulnerability assessments and security reviews.
• Assist with incident response and remediation.
• Configure and manage firewalls and security appliances.
• Support security awareness initiatives.

Project Implementation

• Participate in IT infrastructure deployments.
• Assist with server upgrades and migrations.
• Support cloud migration projects.
• Deploy networking equipment and security solutions.
• Install and maintain structured cabling systems when required.
• Contribute to documentation and project planning.

Documentation & Process Improvement

• Maintain detailed technical documentation.
• Create and update network diagrams.
• Document procedures and client environments.
• Recommend technology improvements and process enhancements.

Required Skills & Experience

Technical Requirements

• Minimum 3-5 years of experience in Managed IT Services (MSP) or enterprise IT support.
• Strong knowledge of:
  • Windows 10 and Windows 11
  • Windows Server 2016/2019/2022
  • Microsoft 365 Administration
  • Microsoft Azure
  • Active Directory
  • Microsoft Entra ID (Azure AD)
• Experience with:
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • VPNs
  • Routing and Switching
• Hands-on experience with:
  • Fortinet
  • Sophos
  • Cisco
  • Ubiquiti
  • UniFi Networks
• Understanding of virtualization technologies.
• Experience with backup and disaster recovery solutions.
• Familiarity with RMM and PSA platforms.

Soft Skills

• Excellent troubleshooting and analytical abilities.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Commitment to delivering outstanding customer service.

Preferred Qualifications

The following qualifications are considered strong assets:

• Microsoft Certified Professional (MCP)
• Microsoft Certified Azure Administrator
• Microsoft 365 Certifications
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• Fortinet NSE Certifications
• Cybersecurity Certifications
• Experience with PowerShell scripting
• Experience with WordPress and web hosting technologies

Compensation & Benefits

Competitive Compensation

• Competitive salary based on experience and qualifications.
• Annual performance reviews.
• Performance-based bonuses.

Professional Development

• Paid certification training opportunities.
• Ongoing technical education.
• Access to industry conferences and workshops.
• Career advancement opportunities.

Work Environment

• Hybrid work flexibility.
• Modern technology stack.
• Collaborative team culture.
• Exposure to diverse technologies and industries.
• Opportunity to work on exciting cloud and cybersecurity projects.

Additional Benefits

• Paid vacation.
• Paid statutory holidays.
• Professional development reimbursement.
• Technology allowance (where applicable).
• Mileage reimbursement for approved client travel.

Why Join IT Connect?

At IT Connect, we believe that great technology starts with great people. We invest in our employees, encourage continuous learning, and provide opportunities to work with cutting-edge technologies. Our team is passionate about helping businesses succeed through reliable IT support, innovative cloud solutions, and advanced cybersecurity services.

If you are looking for a long-term career with a growing technology company that values expertise, collaboration, and customer success, we would love to hear from you.

Apply Today

Join a team that is helping Vancouver businesses stay secure, connected, and productive.

Company: IT Connect
Website: https://it-connect.ca/
Location: Vancouver, British Columbia, Canada
Position: Senior IT Support Specialist / Managed IT Services Technician