Account Manager

Equal Employment Opportunity Statement

Klik Solutions is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination in employment. In all hiring and employment practices, Klik Solutions does not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.

Reasonable Accommodation Policy

Consistent with the Americans with Disabilities Act (ADA), Klik Solutions is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or accommodation due to a disability, please contact [HR contact information]. All requests for reasonable accommodation will be evaluated on a case-by-case basis in accordance with applicable laws.

About Klik Solutions

Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we are a comprehensive technology solutions provider offering a broad spectrum of services, including digital marketing, data services, software and application development and integration, compliance, security solutions, and cloud expertise.

We partner with our clients to provide end-to-end technology solutions, helping them thrive in the digital era through robust IT structures, strategic digital marketing, data-driven insights, regulatory compliance, security measures, and seamless software and application integration.

Position Overview

The Account Manager serves as a key client relationship owner within the PMO, focusing on communication, coordination, and account health. This role works closely with the Project Manager to ensure smooth delivery of services, proactive issue resolution, and consistent client satisfaction.

Client Communication & Relationship Management

• Act as the primary day-to-day contact for assigned client accounts.
• Respond to client inquiries, concerns, and escalations promptly, ensuring appropriate triage and follow-up.
• Maintain regular communication to keep clients informed on service delivery progress, milestones, and updates.
• Conduct Monthly Service Reviews to review ticket performance, SLA adherence, and identify service improvement opportunities.
• Participate in Quarterly Technical Business Reviews with the technical teams to discuss strategic improvements, technology roadmaps, and alignment with client business goals.

Coordination with the Project Manager & PMO

• Partner with the Project Manager to support project execution, ensuring client needs are translated into clear deliverables.
• Coordinate with internal teams and resources to align on timelines, priorities, and issue resolution.
• Assist the PM in tracking tasks, dependencies, and follow-ups across multiple accounts.

Account Oversight & Health Monitoring

• Monitor account performance, satisfaction, and engagement; flag risks or opportunities to the Solutions Advisor and/or Solutions Architect.
• Follow up on completed deliverables to ensure client satisfaction and gather feedback.
• Maintain accurate and up-to-date account documentation, including communications, agreements, and performance metrics.
• Track trends from Monthly Service Reviews and Quarterly Technical Business Reviews to proactively address concerns and strengthen the account.
• Support in Business Growth & Retention
• Identify opportunities for upselling, cross-selling, and expanding client engagement; relay insights to sales and leadership.
• Participate in account reviews, client business meetings, and proposal discussions as needed.

Process & Documentation Support

• Assist in developing and maintaining account management processes and PMO documentation.
• Record and distribute meeting minutes, action items, and progress updates.
• Support compliance with PMO standards, methodologies, and reporting requirements.

General Responsibilities

• Champion a client-first approach while balancing company priorities.
• Support special initiatives or account-related projects as assigned by the Project Manager or PMO leadership.
• Be available for occasional after-hours or weekend check-ins when client or project demands require it.

• Strong verbal and written communication skills with the ability to adapt to varied audiences.
• Customer service–oriented mindset with strong interpersonal skills.
• Proven ability to coordinate between clients and internal teams effectively.
• Strong organizational skills and ability to manage multiple accounts simultaneously.
• Data analysis and reporting skills for account performance tracking.
• Familiarity with project management concepts and PMO operations.
• Minimum 1 year of experience in account management, customer success, or service delivery coordination.
• Strong working knowledge of MS Office 365 (Teams, Outlook, Excel; Project or Visio experience a plus).
• Experience with Kaseya PSA or similar PSA/CRM tools preferred.
• Process improvement or performance management experience is a plus.
• Relevant certifications (CompTIA Project+, PMI CAPM, or equivalent) are an advantage.